Our range of leisure and hobby courses keeps growing, with even more fun and exciting courses starting throughout 2025.
Level X
Delivering Excellence in Customer Service
COURSE OVERVIEW
This dynamic, highly interactive course empowers delegates with the knowledge, skills, and confidence to create exceptional service experiences every time. Participants will discover how to represent their organisation with pride, deliver service that truly stands out, and coach colleagues to raise standards across the whole team.
By blending practical exercises with real-world scenarios, this course transforms everyday interactions into meaningful moments that leave a lasting impression.
By the end of the course, delegates will be able to:
- Champion a customer-centric culture and explain why it’;s essential for business success.
- Define what outstanding service looks and feels like and consistently deliver it.
- Demonstrate service excellence with confidence, professionalism and impact.
- Understand the powerful connection between great service and increased sales.
- Communicate effectively and build rapport to create positive customer relationships.
- Develop a personal action plan aligned with their company’;s service strategy, ensuring long-lasting improvements.
FURTHER INFORMATION
This course is suitable for anyone currently working in a customer-facing role who is committed to enhancing the service experience they provide. Delegates should be employed in a position where they regularly interact with customers or support customer-focused activities, as this will allow them to apply the skills and techniques learned throughout the programme. No prior training is required just enthusiasm, a willingness to learn, and a passion for delivering outstanding service.
We also offer training in all Microsoft Office packages, the main Adobe programs and in other areas of Management & Business.
Additionally we can offer bespoke training in Customer Service which can be delivered in-house at your premises or in college.
No formal assessment just practical, hands-on learning!
Course cost – £270.00 As part of the cost all materials and equipment are provided on the course. Enjoy complimentary tea, coffee, and biscuits during breaks.
In-House Training: We can bring the course to you! Contact us for in-house training costs for up to 12 delegates.
To book or request further information please contact a Commercial Course Coordinator at 01293 442344 or train@ccgtraining.ac.uk
All courses are subject to demand and tutor availability. Fees and information are correct for the current academic year.
The College has a no refund policy except where the College closes a course. A full refund will be offered if the College closes a course prior to the start.