It’s time to explore our campus to find out about studying at Crawley College.
Why this course?
Delivering Excellence in Customer Service is a practical, interactive one-day course designed to help delegates develop the knowledge, skills and confidence needed to provide exceptional customer service.
Further information
This course is suitable for employees who have direct contact with customers and contribute to shaping the customer experience within their organisation.
- Building rapport and trust.
- Customer-centric service principles.
- Developing improvement plans.
- Linking service to sales.
- Professional communication.
Delegates may also wish to explore further professional development opportunities, including management and business training, Microsoft Office courses, Adobe software training and bespoke customer service programmes.
There is no formal assessment for this course. However, delegates are expected to participate fully in the activities and attend the entire training day. A college certificate will be awarded to delegates who attend the full course.
Included in the course fee: Course manual, Notepad and pen, Morning and afternoon refreshments.