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Level X
Delivering Excellence in Customer Service
COURSE OVERVIEW
Delivering Excellence in Customer Service is a practical, interactive one-day course designed to help delegates develop the knowledge, skills and confidence needed to provide exceptional customer service. Participants will gain a clear understanding of what excellent customer service looks like in practice and how a customer-focused approach can positively influence customer satisfaction, loyalty and organisational success.
The course explores effective communication techniques, rapport building and service excellence, helping delegates represent their organisation professionally and consistently. Participants will also examine the relationship between customer service and selling, while learning practical approaches that can be applied immediately in the workplace.
FURTHER INFORMATION
This course is suitable for employees who have direct contact with customers and contribute to shaping the customer experience within their organisation.
It is ideal for individuals who regularly interact with customers:
- Face-to-face
- Over the telephone
- Through written correspondence
- Via digital channels
The course is particularly beneficial for staff who want to strengthen their customer service skills, build confidence in handling a variety of customer interactions and contribute to delivering consistently high standards of service.
On successful completion of the course, delegates will be able to:
- Deliver outstanding customer service with confidence.
- Apply effective communication and rapport-building techniques.
- Create positive and professional customer experiences.
- Understand the impact of customer-focused service on business success.
- Recognise the link between service excellence and customer satisfaction.
- Promote high customer service standards within their teams.
- Contribute to achieving organisational objectives through improved service delivery.
Learners may also wish to explore further professional development opportunities, including management and business training, Microsoft Office courses, Adobe software training and bespoke customer service programmes.
There is no formal assessment for this course. However, delegates are expected to participate fully in the activities and attend the entire training day.
A college certificate will be awarded to delegates who attend the full course.
Course Fee: £270.00
Included in the course fee:
- Course manual
- Notepad and pen
- Morning and afternoon refreshments
This course can also be delivered on your premises for up to 12 delegates. Please contact the team for bespoke in-house training options and pricing.
Commercial Course Coordinators
01273 112201 (Option 3)
train@chigroup.ac.uk
Please note that all courses are subject to demand and trainer availability. Course information and fees are correct for the current academic year.