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Level X

Delivering Excellence in Customer Service


This highly interactive course will give delegates the knowledge, understanding and confidence to deliver an outstanding service experience, while at the same time be ambassadors of service, with the skill to coach team members back in the workplace.

By the end of the course delegates will be able to:

  • Describe why it is critical for a business to have a customer-centric approach
  • Define what an outstanding service experience should look like
  • Demonstrate service excellence with confidence
  • Identify the link between service and selling
  • Recognise the importance of communication and rapport building
  • Create a personal action plan that compliments their company’s service strategy


Staff with a customer facing role and in a position to impact on the customer service standards of the organisation. Ideally it is most suitable for delegates who interact with customers on a regular basis.

No other formal entry requirements.


Step 1

Set Up Your Account

You’ll be prompted to create an account which will allow you to log in to our Application Tracker website whenever you wish. This will provide you with important information and you can also track the progress of your application.

Step 2


Complete each step of the application form and then submit your completed form. We’ll let you know when we’ve safely received it with an acknowledgement email.

Step 3

Application Review Meeting

Before offering you a place at college, we’ll meet with you (either in person, by telephone or online). We’ll send you a link to our booking page where you can select a time that’s convenient for you.

Step 4

Accept Your Place

Offers will be sent to you via the email address you have provided. The offer will be conditional, based on predicted GCSE grades. You’ll need to accept your offer within 14 days to secure your place.

Step 5

What next?

Once you receive your GCSE results, you’ll need to get in touch with the college to inform us of them and start your enrolment process.

*FREE* Online short courses

Make the most of these extraordinary times and gain a nationally-recognised qualification. A short online course is a significant first step to improving your skills and achieving your career goals.

Financial support

The applicable fees for this course, including any available discounts, will be listed in the information above.

How to apply

Once you have created an account, you can easily apply to your chosen course and track the status of your application at any time.


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